Managed Services
Fully Managed IT: Your Complete Outsourced IT Department
Fully managed IT is an engagement model where an external provider operates as a company's entire IT department — support, security, infrastructure, and strategy — for organizations that don't have an internal team to do it. It's built for companies between 50 and 100 employees that have outgrown ad hoc IT support but aren't ready to build a department from scratch.
$500,000+
Typical internal IT cost, per year
50–100
Employees this model fits
30 Days
Typical transition timeline
What an Outsourced IT Department Costs
An outsourced IT department typically costs a fraction of what a comparable internal team would run. Building that function in-house — an IT director, systems administrator, helpdesk, and security and cloud expertise — costs $500,000 to $750,000 a year in loaded salaries alone, and still leaves you with no after-hours coverage and one resignation away from a gap in critical knowledge.
A fully managed engagement replaces all of that with a single, predictable per-user monthly cost. You’re not hiring five specialists and hoping none of them leave — you’re contracting an organization that already has the depth, the coverage, and the redundancy built in. Our managed IT services for mid-sized companies start with a scored assessment that shows you the exact comparison for your environment before you commit to anything.
What’s Included
A fully managed engagement covers everything a functioning IT department does: 24/7 monitoring and a service desk staffed by engineers, patch and endpoint management, Microsoft 365 and identity administration, backup management with verified restores, and a named point of contact who owns the relationship. Security and cloud operations scale in as your tier increases — see the full tier comparison for what’s included at each level.
Every engagement documents what’s in scope, what’s out of scope, and how fast we respond by severity — before you sign. There’s no ambiguity about what you’re buying, and no scope creep once you’re a client. Changes to scope follow a written change process, so nothing gets added or billed without your agreement.
Is Fully Managed the Right Model for Your Company?
Fully managed IT is the right model if you have no internal IT staff and a growing list of technology problems no one owns: unanswered security questionnaires, unpatched devices, cloud costs nobody’s watching, or a single overloaded person keeping everything running. If you already employ an IT manager or a small internal team, look at co-managed IT instead — it lets your team keep the work closest to the business while we take monitoring, patching, and after-hours coverage.
The common triggers for moving to fully managed IT: a customer or insurance security questionnaire you can’t answer, a key employee who’s covering IT as a side job and leaving, a cloud migration, or simply growth past the point where informal support holds up. If any of those describe your company right now, it’s worth a conversation.
How the Transition Works
Moving to fully managed IT starts with a structured assessment, not a cold cutover. We document your current environment, deploy monitoring, establish a security baseline, and hand off signed-off runbooks — a process that runs about 30 days for most companies. Nothing is decommissioned or changed without a documented plan, and your team (or whoever’s been covering IT informally) is part of that transition, not blindsided by it.
Common Questions
What does an outsourced IT department cost?
A fully managed engagement is typically priced per user per month, scoped to your headcount and environment. It replaces roughly $500,000+ in loaded internal salaries for a director, sysadmin, helpdesk, and security and cloud coverage — for a fraction of that cost, with no key-person risk.
What size company is fully managed IT built for?
Fully managed is built for companies with 50–100 employees and no internal IT staff. If you already have an IT manager or small team, co-managed IT — where we take defined operational responsibilities alongside your team — is usually the better fit.
What happens to our current IT vendor or generalist?
Most companies moving to fully managed IT have an overloaded generalist or a patchwork of local vendors, not a formal department. Onboarding documents what exists, transitions responsibilities in an orderly 30-day process, and gives that person a defined role or transition plan — nothing changes overnight.
Is fully managed IT less flexible than hiring internally?
No — it's more predictable. Every fully managed engagement documents in-scope and out-of-scope services and severity-based response targets in writing before you sign, so you know exactly what coverage you're getting, unlike a single hire whose bandwidth and skill set you're stuck with.
See What Fully Managed IT Would Cost for Your Company
The Technology Risk & AI Readiness Assessment produces a written cost comparison and proposal, scoped to your environment.
Request the Assessment