Co-Managed IT. Your team stays in charge. We handle the rest.
Co-managed IT for companies of 100–200 people with an IT manager or a small team. We take monitoring, patching, security operations, and after-hours. Every task has one owner, written down.
Where companies get stuck
One IT manager isn't an IT department.
- Security alerts and patching wait because the help queue comes first. Every day.
- Evenings, weekends, and vacations are uncovered. An outage at 9 p.m. is found at 8 a.m.
- A second engineer would fix it. The budget won't.
What we manage
Who does what, documented
Each item is listed as in scope or out of scope in your agreement before you sign.
Nuvolant owns
- Monitoring with available 24/7* coverage
- Evenings, weekends, vacations
- Patching and endpoint security
- Vulnerabilities ranked, fixed, tracked
- Backup verification and recovery plan
- Documentation for reviews
Your team keeps
- User support during business hours and new-hire setup
- Business applications and the people who use them
- Vendor relationships
- Projects and priorities
- Budget and final say
* 24/7 coverage is available as part of the agreement.
Questions
Asked on most first calls
No. The model depends on them. They keep the work closest to the business and get back the hours that monitoring and patching were taking.
Your team stays the front door during business hours. We take after-hours. If you want us to run the service desk as well, that is a different split and we write it down.
Yes. Most co-managed engagements start with security operations or after-hours coverage and add from there.
Find out what your team can't get to
The assessment scores seven areas and shows where coverage is thin. Bring your IT manager.